Help and contact

Write to [email protected]. We read every message. Tell us which iPhone or iPad you have and what you were doing; a screenshot helps.

I have Pro, but the app does not show it

Open Settings, the gear on Home, and tap Restore purchases. Use the same Apple Account you bought Pro with.

How do I cancel my subscription?

In Cubeway, open Settings and tap Manage subscription. You can also do it in iOS Settings, under your name, then Subscriptions. Pro stays on until the end of the period you have paid for. Pro forever is paid once and has nothing to cancel.

How do I get a refund?

Apple handles every payment, so refunds go through Apple: reportaproblem.apple.com.

My progress is not on my new iPhone or iPad

Your progress follows your Apple Account through iCloud. Sign in with the same Apple Account on both devices, and keep iCloud on for Cubeway in iOS Settings. It can take a few minutes to arrive. You can also make a backup in Settings, under Your data, and restore it on the other device.

Do I need a special cube?

No. Any standard 3×3 cube works. One that turns easily makes learning nicer.

Can I bring my times from csTimer?

Yes. In csTimer, choose Export, then Export to file. In Cubeway, open Settings, then Your data, and tap Import from csTimer.

Does it work without internet?

Yes. Apart from iCloud sync and the App Store, Cubeway makes no network requests.

What happens to my data?

We never receive it. It stays on your device and in your own iCloud. The privacy policy says exactly what is kept.